Publication Date: March 28, 2003
Author: General Manager: FSA Schools Channel
Summary:RFMS Customer Service Transition
Posted on 03-28-2003
TO: All Destination Points
FROM: Common Origination and Disbursement
RE: RFMS Customer Service Transition
Date: March 28, 2003
Effective March 31, 2003, the COD School Relations Center will provide customer support for all Pell Grant award years. This marks an important milestone in our transition to the COD process. The COD School Relations Center, with support for prior year questions, will be the single point of contact for all Pell Grant system processing questions, regardless of award year. This also allows expanded hours of operation for prior year questions. The COD Customer Support Center is staffed Monday through Friday from 8:00 AM to 8:00 PM eastern time.
If you have any questions, please contact the COD School Relations Center (1-800-4PGRANT) for assistance. Thank you for your patience and continued support of COD.