Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: President's Day Holiday Processing and Customer Service Hours

Publication Date: February 11, 2003

Author: General Manager: FSA Schools Channel

Summary: President's Day Holiday Processing and Customer Service Hours


Posted on 02-11-2003


TO: Financial Aid Community & Destination Points

FROM: G. Kay Jacks, General Manager, School Channel, FSA Â Â Â Jennifer Douglas, General Manager, Student Channel, FSA

SUBJECT: President’s Day Holiday Processing and Customer Service Hours

On Monday, February 17, 2003, our Federal offices will be closed in observance of President’s Day, however, some of our call centers and processors will remain open.

You will be able to send and receive data on Monday, however, for those centers closed on Monday, the data won’t be picked up until Tuesday. We will resume retrieving, processing, and sending data for all centers on Tuesday, February 18, 2003. All offices, production centers and customer service centers will resume normal operations on Tuesday.Â


February 17, 2003

COD School Relations Center (2002-2003 issues)

(See RFMS & DL Origination numbers below)

Open for normal processing

CPS/WAN Technical Support

(800) 330-5947

Call center will be open, but there will be no processing, as matches with other Federal agencies cannot be performed

Direct Loan Servicing Center -Students
- School Services

(800) 848-0979
(888) 877-7658


Direct Loan Consolidation

(800) 557-7392


RFMS (Pell Grant) Hotline

(800) 4PGRANT

Closed (no 2001-02 processing )

Direct Loan Origination

(800) 557-7394

Call center will be closed, but normal day processing will be performed; night time processing will not be performed

Customer Service Call Center

(800) 433-7327


Federal Student Aid Information Center

(800) 4FED-AID


Campus-Based Call Center

(877) 801-7168


GAPS Hotline




(877) 557-2575


Debt Collection Service Information Center

(800) 621-3115


NSLDS Customer Service

(800) 999-8219