Publication Date: January 15, 2003
Author: General Manager: FSA Schools Channel
Summary: Martin Luther King Holiday Processing and Customer Service Hours
Posted on 01-15-2003
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA
Subject: Martin Luther King Holiday Processing and Customer Service Hours
On Monday, January 20, 2003, our Federal offices will be closed in observance of Martin Luther King’s birthday, however, some of our call centers and processors will be remain open.
You will be able to send and receive data on Monday, however, for those centers closed on Monday, the data won’t be picked up until Tuesday. We will resume retrieving, processing, and sending data for all centers on Tuesday, January 21, 2003. All offices, production centers and customer service centers will resume normal operations on Tuesday.
| Monday |
| January 20, 2003 |
| COD School Relations Center (2002-2003 issues) | (See RFMS & DL Origination numbers below) | Open for normal processing |
| NSLDS Customer Service | (800) 999-8219 | Closed |
| CPS/WAN Technical Support | (800) 330-5947 | Closed |
| Direct Loan Servicing Center -Students - School Services | (800) 848-0979 (888) 877-7658 | Open |
| Direct Loan Consolidation | (800) 4FED-AID | Open |
| RFMS (Pell Grant) Hotline | (800) 4PGRANT | Closed |
| Direct Loan Origination | (800) 557-7394 | Call center will be closed, but data processing will be performed |
| Customer Service Call Center | (800) 433-7327 | Closed |
| Federal Student Aid Information Center | (800) 4FED-AID | Open |
| Campus-Based Call Center | (877) 801-7168 | Closed |
| GAPS Hotline | (888)336-8930 | Closed |
| Ombudsman | (877) 557-2575 | Open |
| Debt Collection Service Information Center | (800) 621-3115 | Closed |