Publication Date: December 30, 2002
Author: General Manager: FSA Schools Channel
Summary: New Year's Eve Processing and Customer Service Hours
Posted on 12-30-2002
SUBJECT: New Year's Eve Processing and Customer Service Hours
DATE: December 30, 2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA
On New Year's Eve, our Federal offices, call centers and processors will close around 5 PM Eastern time on Tuesday, December 31th. All centers and offices will be closed for the entire day on Wednesday, January 1, 2003 in observance of the New Year holiday.
You will be able to send and receive data on Wednesday, but it won't be picked up until Thursday. We will resume retrieving, processing, and sending data on Thursday, January 2, 2003. All offices, production centers and customer service centers will resume normal operations on Thursday.
Tuesday | Wednesday |
Dec. 31 | Jan. 1, 2003 |
COD School Relations Center (2002-2003 issues) | (See RFMS & DL Origination numbers below) | Closed @ 5 PM | Closed |
NSLDS Customer Service | (800) 999-8219 | Closed @ 5 PM | Closed |
CPS/WAN Technical Support | (800) 330-5947 | Closed @ 5 PM | Closed |
Direct Loan Servicing Center -Students - School Services | (800) 848-0979 | Closed @ 6 PM | Closed |
Direct Loan Consolidation | (800) 4-FED-AID | Closed @ 5 PM | Closed |
RFMS (Pell Grant) Hotline | (800) 4PGRANT | Closed @ 5 PM | Closed |
Direct Loan Origination | (800) 557-7394 | Closed @ 5 PM | Closed |
Customer Service Call Center | (800) 433-7327 | Closed @ 5 PM | Closed |
Federal Student Aid Information Center | (800) 4-FED-AID | Closed @ 5 PM | Closed |
Campus-Based Call Center | (877) 801-7168 | Closed @ 5 PM | Closed |
GAPS Hotline | (888)336-8930 | Closed @ 6 PM | Closed |
Ombudsman | (877) 557-2575 | Closed @ 5 PM | Closed |
Debt Collection Service Information Center | (800) 621-3115 | Closed @ 5 PM | Closed |