Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: New Year's Eve Processing and Customer Service Hours

Publication Date: December 30, 2002

Author: General Manager: FSA Schools Channel

Summary: New Year's Eve Processing and Customer Service Hours


Posted on 12-30-2002

SUBJECT: New Year's Eve Processing and Customer Service Hours

DATE: December 30, 2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA

On New Year's Eve, our Federal offices, call centers and processors will close around 5 PM Eastern time on Tuesday, December 31th. All centers and offices will be closed for the entire day on Wednesday, January 1, 2003 in observance of the New Year holiday.

You will be able to send and receive data on Wednesday, but it won't be picked up until Thursday. We will resume retrieving, processing, and sending data on Thursday, January 2, 2003. All offices, production centers and customer service centers will resume normal operations on Thursday.

Tuesday Wednesday
Dec. 31 Jan. 1, 2003

COD School Relations Center (2002-2003 issues)

(See RFMS & DL Origination numbers below) Closed @ 5 PM Closed
NSLDS Customer Service (800) 999-8219 Closed @ 5 PM Closed
CPS/WAN Technical Support (800) 330-5947 Closed @ 5 PM Closed
Direct Loan Servicing Center -Students
- School Services

(800) 848-0979
(888) 877-7658

Closed @ 6 PM Closed
Direct Loan Consolidation (800) 4-FED-AID Closed @ 5 PM Closed
RFMS (Pell Grant) Hotline (800) 4PGRANT Closed @ 5 PM Closed
Direct Loan Origination (800) 557-7394 Closed @ 5 PM Closed
Customer Service Call Center (800) 433-7327 Closed @ 5 PM Closed
Federal Student Aid Information Center (800) 4-FED-AID Closed @ 5 PM Closed
Campus-Based Call Center (877) 801-7168 Closed @ 5 PM Closed
GAPS Hotline (888)336-8930 Closed @ 6 PM Closed
Ombudsman (877) 557-2575 Closed @ 5 PM Closed
Debt Collection Service Information Center (800) 621-3115 Closed @ 5 PM Closed