Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Thanksgiving Day Processing and Customer Service Hours

Publication Date: November 27, 2002

Author: General Manager: FSA Schools Channel

Summary: Thanksgiving Day Processing and Customer Service Hours


Posted on November 27, 2002

TO: Financial Aid Community & Destination Points

FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA

Our Federal offices, as well as all our Title IV processors and call centers, will be closed on Thursday, November 28, 2002 in observance of the Thanksgiving Day holiday.

On Friday, November 29, the Common Origination and Disbursement (COD) system, as well as a few centers identified below, will be open for business. The COD Customer Service School Relations Center will be open and answering calls from schools and the COD system will send and receive data from schools. COD will carry out its regular exchange of data with the Direct Loan Origination system concerning Direct Loan promissory notes on file in the LOC system. The Loan Origination service center will be open. Paper promissory notes will be received by the LOC and they will be scanned and entered into the LOC promissory note database.   Requests from schools for Pell and Direct Loan funds will be forwarded to and processed by the FSA Financial Management System. The Federal Reserve and all banks will be open, and schools will receive funds on this day.

For all other systems, you will be able to send and receive data on Thursday or Friday, but as noted below in some cases it won't be picked up until the following Monday. We will resume retrieving, processing, and sending data on Monday, December 2. All offices, production centers and customer service centers will resume normal operations on Monday.

  Thursday Friday
  Nov. 28 Nov. 29
COD School Relations Center
(2002-2003 issues)
(See RFMS & DL Origination numbers below) Closed Open
NSLDS Customer Service (800) 999-8219 Closed Closed
Central Processing System (CPS)
Call Center & CPS Processing
(800) 330-5947 Closed Closed
Direct Loan Servicing Center - Students
- School Services

(800) 848-0979
(888) 877-7658

Closed Closed
Direct Loan Consolidation (800) 4-FED-AID Closed Open
RFMS (Pell Grant) Hotline (800) 4PGRANT Closed Open
Direct Loan Origination (800) 557-7394 Closed Open
Customer Service Call Center (800) 433-7327 Closed Open
Federal Student Aid Information Center (800) 4-FED-AID Closed Closed
Campus-Based Call Center (877) 801-7168 Closed Open
GAPS Hotline (888)336-8930 Closed Open
Ombudsman (877) 557-2575 Closed Closed
Debt Collection Service Information Center (800)621-3115 Closed Closed