Summary: Blank Signature Pages

Publication Date: October 17, 2002

Author: General Manager: FSA Student Channel

Summary: Blank Signature Pages

Posted on 10-17-2002

TO: � All Destination Points

FROM: CPS/WAN Technical Support

RE: Blank Signature Pages

When using the U.S. Department of Education's Student Aid Internet Gateway On-Line Enrollment site (www.fsawebenroll.ed.gov), some users have reported receiving blank screens when attempting to print the required signature pages. Enrollment for the eCDR (Electronic Cohort Default Rate) service has been one affected area.

To correct the display of blank pages, press the F5 button at the top of your keyboard.  This will populate the Adobe Acrobat screens so the signature pages can be viewed and printed.

Follow the updated instructions below if you wish to add eCDR services to one of your existing SAIG TG numbers:

1. Click on the Enroll icon located on the SAIG Enrollment site Home Page. Click on Next.

2. From the Enroll Main Menu, click on Modify Existing Services for a Destination Point. Click on Next.

3. Enter the TG number for which you wish to add services. Click on Next.

4. Enter the Identifier Information for that TG number. Click on Next.

5. Select Add a New Service from the menu.  Click on Next.

6. Click on the Yes radio button associated with eCDR. Click on Next.

7. Complete the OPEID and Authorizing Person (the information required here is for President/CEO/Chancellor of the school) fields. Click on Next.

8. When told that you have reached the end of the enrollment form, click on Next.

9. On the Final Review page, verify that the information you have entered is correct. When you are satisfied that everything is correct, click on Submit Form.Â

10. You will be asked whether you want to add additional services for this Destination Point Administrator. If not, choose No from the drop-down menu, then click on Next.

11. Click in the radio button next to End Transaction, then click on Next. You may have to repeat this step a second time.

12. On the page which discusses "Step Three: Responsibilities of the Destination Point Administrator," scroll to the bottom and click on Print Statements (Required).  Clicking on this button starts the Adobe Acrobat reader in a separate, smaller browser window. If the Adobe Acrobat windows are blank, click on the F5 button at the top of your keyboard to populate the signature page information. You will not receive a TG number until we have processed your signed certification statements.Â

13. When you have printed the signature pages successfully, close the smaller browser window, then click on Next at the bottom of the original window. When asked if you successfully viewed and printed the statements, click on OK.

14. Print out the Confirmation Number for your own records.  You will be asked for that number if you call CPS/WAN Technical Support with questions concerning your enrollment.

We apologize for any inconvenience this issue may have caused you. If you have questions about using the FSA Enrollment Web site, please call CPS/WAN Technical Support at 800/330-5947 or send email to cpswan@ncs.com.