Publication Date: October 11, 2002
Authors: General Manager: FSA School Channel
� Â Â Â Â Â Â Â Â Â Â General Manager: FSA Student Channel
Summary:Columbus Day Processing and Customer Service Hours
Posted on 10-11-2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA
SUBJECT: Columbus Day Processing and Customer Service Hours
Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, October 14, 2002 in observance of the Columbus Day holiday. A status of each major center is in the table below.
For the offices that are closed during the Columbus Day you will be able to send and receive data on Monday; although it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, October 14. All offices, production centers and customer service centers will resume operations on Tuesday.
Federal student Aid Information Center |
(800)4-FED-AID |
OPEN |
COD School Relations Center (2002-2003 issues)  |
(See RFMS & DL Origination numbers below) |
CLOSED |
Direct Loan Servicing Center Students-School Services |
(800)4-FED-AID (888)877-7658 |
OPEN OPEN |
Direct Loan Consolidation |
(800)4-FED-AID |
OPEN |
RFMS (Pell Grant) Hotline |
(800)4PGRANT |
CLOSED |
Central Processing System |
(800)330-5947 |
OPEN |
NSLDS Customer Service Center |
(800)999-8219 |
OPEN |
Direct Loan Origination |
(800)557-7394 |
CLOSED |
Customer Service Call Center |
(800)433-7327 |
CLOSED |
Campus-Based Call Center |
(877)801-7168 |
CLOSED |
GAPS Hotline |
(888)336-8930 |
CLOSED |
Ombudsman |
(877)557-2575 |
OPEN |
Debt Collection Service Information Center |
(800)Â 621-3115 |
OPEN |