Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary:Columbus Day Processing and Customer Service Hours

Publication Date: October 11, 2002

Authors: General Manager: FSA School Channel
� Â Â Â Â Â Â Â Â Â Â General Manager: FSA Student Channel

Summary:Columbus Day Processing and Customer Service Hours

Posted on 10-11-2002

TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, FSA
Jennifer Douglas, General Manager, Student Channel, FSA

SUBJECT: Columbus Day Processing and Customer Service Hours

Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, October 14, 2002 in observance of the Columbus Day holiday. A status of each major center is in the table below.

For the offices that are closed during the Columbus Day you will be able to send and receive data on Monday; although it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, October 14. All offices, production centers and customer service centers will resume operations on Tuesday.

Federal student Aid Information Center

(800)4-FED-AID

OPEN

COD School Relations Center (2002-2003 issues)

Â

(See RFMS & DL Origination numbers below)

CLOSED

Direct Loan Servicing Center Students-School Services

(800)4-FED-AID

(888)877-7658

OPEN

OPEN

Direct Loan Consolidation

(800)4-FED-AID

OPEN

RFMS (Pell Grant) Hotline

(800)4PGRANT

CLOSED

Central Processing System

(800)330-5947

OPEN

NSLDS Customer Service Center

(800)999-8219

OPEN

Direct Loan Origination

(800)557-7394

CLOSED

Customer Service Call Center

(800)433-7327

CLOSED

Campus-Based Call Center

(877)801-7168

CLOSED

GAPS Hotline

(888)336-8930

CLOSED

Ombudsman

(877)557-2575

OPEN

Debt Collection Service Information Center

(800)Â 621-3115

OPEN