Publication Date: August 2002
Author: General Manager: FSA School Channel
Posted on August 29, 2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA
SUBJECT: Labor Day Processing and Customer Service Hours
Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, September 2, 2002 in observance of the Labor Day holiday. A status of each major center is in the table below.
You will be able to send and receive data on Monday; although it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, September 3. All offices, production centers and customer service centers will resume operations on Tuesday.
Federal student Aid Information Center |
(800)4-FED-AID |
CLOSED |
COD School Relations Center� (2002-2003 issues) |
(See RFMS & DL Origination numbers below) |
CLOSED |
Direct Loan Servicing Center Students-School Services |
(800)4-FED-AID (888)877-7658 |
CLOSED CLOSED |
Direct Loan Consolidation |
(800)4-FED-AID |
CLOSED |
RFMS (Pell Grant) Hotline |
(800)4PGRANT |
CLOSED |
Central Processing System |
(800)330-5947 |
CLOSED |
NSLDS Customer Service Center |
(800)999-8219 |
CLOSED |
Direct Loan Origination |
(800)557-7394 |
CLOSED |
Customer Service Call Center |
(800)433-7327 |
CLOSED |
Campus-Based Call Center |
(877)801-7168 |
CLOSED |
GAPS Hotline |
(888)336-8930 |
CLOSED |
Ombudsman |
(877)557-2575 |
CLOSED |
Debt Collection Service Information Center |
(800) 621-3115 |
CLOSED |