Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: Memorial Day Processing and Customer Service Hours

Publication Date: May 2002

Author: General Manager: FSA School Channel

Summary: Memorial Day Processing and Customer Service Hours

Posted on May 24, 2002

SUBJECT: Memorial Day Processing and Customer Service Hours

DATE: May 24, 2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA

Our Federal offices, as well as our Title IV processors and call centers, will be closed on Monday, May 27, 2002 in observance of the Memorial Day holiday. A status of each major center is in the table below.

You will be able to send and receive data on Monday; although it won't be picked up until Tuesday. We will resume retrieving, processing, and sending data on Tuesday, May 28. All offices, production centers and customer service centers will resume operations on Tuesday.

Federal Student Aid Information Center

(800) 4FED-AID


COD School Relations Center

(2002-2003 issues)

(See RFMS & DL Origination numbers below)


Direct Loan Servicing Center Students

- School Services

(800) 848-0979

(888) 877-7658



Direct Loan Consolidation

(800) 557-7392


RFMS (Pell Grant Hotline)

(800) 4PGRANT


Central Processing System

(800) 330-5947

CLOSED (Matches with other Federal agencies cannot be performed)

NSLDS Customer Service Center

(800) 999-8219


Direct Loan Origination

(800) 557-7394


Customer Service Call Center

(800) 4ED-SFAP


Campus-Based Call Center

(877) 801-7168


Last Modified: 05/23/2002