Publication Date: February 12, 2002
Author: General Manager: SFA School Channel
Summary: President's Day Processing and Customer Service Hours
Posted on February 12, 2002
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA
SUBJECT: President's Day Processing and Customer Service Hours
Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, February 18, 2002 in observance of the President's Day holiday. A status of each major center is in the table below.
You will be able to send and receive data on Monday; however, only the RFMS processor will pick up its data for processing. We will resume retrieving, processing, and sending data on Tuesday, February 19. All offices, production centers and customer service centers will resume operations on Tuesday.
Federal Student Aid Information Center | (800) 4FED-AID | OPEN |
Direct Loan Servicing Center | (800) 848-0979 | OPEN |
Direct Loan Consolidation | (800) 557-7392 | OPEN |
RFMS (Pell Grant Hotline) | (800) 4PGRANT | Call Center is closed; however, the RFMS will process origination and disbursement records once during the day |
Central Processing System | (800) 330-5947 | CLOSED (Matches with other Federal agencies cannot be performed) |
NSLDS Customer Service Center | (800) 999-8219 | CLOSED |
Direct Loan Origination | (800) 557-7394 | CLOSED |
Customer Service Call Center | (800) 4ED-SFAP | CLOSED |
Campus-Based Call Center | (877) 801-7168 | CLOSED |