Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Summary: President's Day Processing and Customer Service Hours

Publication Date: February 12, 2002

Author: General Manager: SFA School Channel

Summary: President's Day Processing and Customer Service Hours

Posted on February 12, 2002

TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA
SUBJECT: President's Day Processing and Customer Service Hours

Our Federal offices, as well as some of our Title IV processors and call centers, will be closed on Monday, February 18, 2002 in observance of the President's Day holiday. A status of each major center is in the table below.

You will be able to send and receive data on Monday; however, only the RFMS processor will pick up its data for processing. We will resume retrieving, processing, and sending data on Tuesday, February 19. All offices, production centers and customer service centers will resume operations on Tuesday.

Federal Student Aid Information Center (800) 4FED-AID OPEN
Direct Loan Servicing Center (800) 848-0979 OPEN
Direct Loan Consolidation (800) 557-7392 OPEN
RFMS (Pell Grant Hotline) (800) 4PGRANT Call Center is closed; however, the RFMS will process origination and disbursement records once during the day
Central Processing System (800) 330-5947 CLOSED (Matches with other Federal agencies cannot be performed)
NSLDS Customer Service Center (800) 999-8219 CLOSED
Direct Loan Origination (800) 557-7394 CLOSED
Customer Service Call Center (800) 4ED-SFAP CLOSED
Campus-Based Call Center (877) 801-7168 CLOSED

Last Modified: 02/11/2002