Publication Date: February 5, 2002
Author: SFA Chief Financial Office (CFO)
Summary: EDconnect errors -4, -1 and processed data availability
Posted on February 5, 2002
TO: All Destination Points
FROM: CPS/WAN Technical Support
DATE: February 1, 2002
RE: EDconnect errors -4, -1 and processed data availability
We want to update you on the errors you are receiving using EDconnect (-4 and -1) and the processing delays you are experiencing. We apologize for any problems this is causing. We understand the issues this causes your organization and we are doing everything possible to eliminate these errors as soon as possible.
We are currently in the process of verifying a system upgrade to resolve SAIG errors. This upgrade will be made directly to the mailboxing system, internal to SFA, and will not require any effort on your part. Below is our implementation schedule to correct the network issues.
February 9, 2002 -SFA will upgrade the SAIG mailboxing system on this date. This will prevent the EDconnect error -4 and -1 as well as provide for normal processing turnaround time of your Title IV aid data. This upgrade will require an SAIG weekend system outage. The specific timeframe for this outage will be provided early next week in a separate communication.
February 16, 2002 --SFA will complete our performance enhancements with an equipment upgrade. This will ensure the system is ready for our peak traffic season.
We are committed to keeping you informed of our progress.
What can I do in the meantime?
We have found the highest number of concurrent network users between 8: 00am-10: 00am and 4:00pm Central Time. If you are an EDconnect user, we suggest you create a delayed transmission outside of the busiest times of the day to improve your connectivity. Here are instructions for setting up a delayed transmission in EDconnect:
Select "Transmission Later" from the Transmission menu option in EDconnect.
Select desired Time and Date for transmission.
Note: Your PC must remain on until the time you set arrives. Once set, a "Waiting to Transmit" notification window appears, displaying the time to start, current time, and the time remaining until the transmission.
Make sure you save your Transmission Queue (TQ) before setting up a later transmission. If you leave an unsaved and open TQ on your screen, EDconnect will prompt you to save it before connecting to the Student Aid Internet Gateway.
If you are experiencing business processing problems due to these issues, the following URL will give you a complete listing of the people who can help you, http://fsa4schools.ed.gov/SCHOOLSWebApp/index.jsp.At this Web site, simply click on the "Contacts" button at the top of the page.
If you have questions concerning this message, please contact CPS/WAN Technical Support at 800-330-5947 or e-mail us at cpswan@ncs.com.