Publication Date: December 2001
Author: General Manager: SFA Student Channel
Closing for New Year Holiday Processing and Customer Service Hours
Posted on December 26, 2001
SUBJECT: Closing for New Year Holiday Processing and Customer Service Hours
TO: Financial Aid Community & Destination Points
FROM: G. Kay Jacks, General Manager, School Channel, SFA
Jennifer Douglas, General Manager, Student Channel, SFA
Our offices as well as our Title IV processors and call centers will be closed on Tuesday, January 1, 2002 in observance of the New Year holiday. You will be able to send and receive data on Tuesday but the processors will not pick it up or send any data.
Our processors will resume retrieving, processing, and sending data on Wednesday, January 2, 2002. Our offices and the Customer Service centers will resume operation on Wednesday as well. If you need additional assistance, please contact SFA Customer Support at 1-800-433-7327 or email firstname.lastname@example.org. We wish you a Happy New Year.