Publication Date: November 02, 2001
Author: General Manager: SFA School Channel
Summary: : Call Center Experiencing Intermittent Phone Outages
Posted on November 2, 2001
TO: Financial Aid Community
FROM: Customer Service Call Center, School Channel
Subject: Call Center Experiencing Intermittent Phone Outages
The Customer Service Call Center (800)4ED-SFAP or (800) 433-7327 has been experiencing intermittent phone problems since they moved this past weekend to their new location along with the rest of ED's Student Financial Assistance staff. If you are unable to get through, we recommend that you contact the Call Center by way of email. There are several ways to contact them quickly:
- Address an email to sfa.customer.support@ed.gov or
- Use the "Got a Question?" button on the School Portal (http://fsa4schools.ed.gov/SCHOOLSWebApp/index.jsp) website
Each email is logged in, assigned to a Customer Service Representative, and tracked. A CSR will contact you as soon as possible.
We are sorry for any inconvenience this may be causing. We expect to have the problems resolved soon.