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SFA Community Newsletter 5/31/01

Publication Date: June 1, 2001

Author: COO | Chief Operating Officer of the Student Financial Assistance

Summary: SFA Community Newsletter 5/31/01

Posted on June 1, 2001

SFA Community Announcements

Student Financial Assistance, U.S. Department of Education

7th & D Streets, S.W., Washington, D.C. 20202

(202) 260-6536, (202) 708-7970 Fax

www.ed.gov/offices/OSFAP

Volume 1, No. 8

May 31, 2001

Effort of Locating Defaulters Continues to Pay Off

Within a day or two, results of SFA's second match with HHS' National Directory of New Hires (NDNH) database is expected. SFA sought to match 1.25 million collection records against HHS' database. Almost half of the records were from our partner guarantors. Since this computer matching partnership with HHS began in January, SFA has collected and returned to the Treasury about $35 million in defaulted student loans.

For More Information contact Marian Currie, Management Analyst, (202) 401-1627 or send email to Marian.Currie@ed.gov.

Signed, Sealed, Delivered, It's Yours - The Schools Portal

The Schools Portal reached a milestone with the number of successful hits since the Web site was launched in March. As of May 25th, there have been over three million (3,126,140) successful hits for the entire site.

For More Information contact Lois C. Curtis, Customer Service Call Center, (202) 205-3428, or send email to

Lois.Curtis@ed.gov.

Chatting Up A Storm

The FAFSA on the Web Chat System was successfully implemented on May 16. The chat system is an interactive Web-based system that allows customers to quickly exchange online live messages with one of our FAFSA on the Web Customer Service agents.

Unlike email, Web Chat provides the flexibility to interact with a representative one-on-one in real time. Since its launching, SFA has logged approximately 300 chats per day and feedback from customers has been extremely positive.

For More Information contact Nina Colon, Applications Processing, (202) 708-7199, or send email to

Nina.Colon@ed.gov.

Gallup Results: "We're So Excited -- We Just Can't Hide It"

The latest Gallup employee satisfaction scores are tallied and congratulations are in order because increasing employee satisfaction is one of SFA's three key goals! SFA's overall score of 3.74, on a 5.0 scale, beat out the scores of both government agencies and private financial businesses, whose averages are 3.41 and 3.60, respectively. SFA's score last October was 3.51.

SFA's original goal was to achieve a 3.60 rating by 2004 -- we reached our goal in record time. Additionally, SFA's response rate was 82 percent. This means that 975 employees, out of 1194, responded to the survey questions.

Some of SFA's best scores came from questions related to: opportunities to learn and grow; SFA's mission; and the quality of the efforts of coworkers.

For More Information contact Barry Goldstein, Management Analyst, (202) 708-6522, or send email to

Barry.Goldstein@ed.gov.

NASFAA Goes "A Little Bit Country"

The annual NASFAA conference is being held at the Opryland Hotel in Nashville, TN, on July 22-25, 2001. Greg Woods, SFA's chief operating officer, and other managers and staff from SFA and the Office of Postsecondary Education will be speaking and presenting.

Visit SFA's exhibit booth and talk with staff about our school efforts and learn how we help put America through school.

For More Information contact Susan Thares, SFA Conference Director, (202) 260-6948, or send email to

Susan.Thares@ed.gov.

SFA is the office of the U.S. Department of Education that helps put about 8.7 million Americans through school each year, administering Title IV student loans and grants totaling about $54 billion a year. As a Performance-Based Organization, SFA strives to improve customer satisfaction while cutting the costs of administering student aid programs. For additional information on student aid, call 1-800-4-FED-AID, visit our Web Site at http://ed.gov/offices/OSFAP, or go to http://fafsa.ed.gov.

Last Modified: 05/31/2001