Publication Date: March 2001
Author: General Manager: SFA Student Channel
Summary: CPS and Title IV WAN Customer Service Groups Combine to Form CPS/WAN Technical Support
Posted on March 29, 2001
TO: All Destination Points
FROM: CPS Customer Service and Title IV WAN Customer Service
RE: CPS and Title IV WAN Customer Service Groups Combine to Form CPS/WAN Technical Support
The Department of Education has great news for schools: the number of customer service telephone numbers you need to remember is about to become a little smaller!
We are proud to announce the coming merger of the CPS and Title IV WAN Customer Service groups into a new unified group called CPS/WAN Technical Support. And -- there will no longer be a charge for requesting support or technical assistance from the newly merged CPS/WAN Technical Support!
By combining these two customer service call centers into one, we hope to increase customer satisfaction and reduce your operating costs.
How will this change increase customer satisfaction?
By combining the CPS and Title IV WAN Customer Service groups into CPS/WAN Technical Support, we will be able to minimize call transfers between different call centers on related issues.
When will this change take place?
Beginning April 2, 2001, you can direct all of your questions regarding CPS processing, EDESuite software (including EDExpress), EDconnect software, SAIG enrollment, SFAdownload web site and SAIG data transmissions to CPS/WAN Technical Support. You will be able to contact CPS/WAN Technical Support at (800) 330-5947, or via email at CPSWAN@ncs.com. The hours of operation for CPS/WAN Technical Support will be weekdays from 7:00 AM to 7:00 PM, Central Time.
We hope you will join us in looking forward to this exciting improvement designed to make your job a little easier. So remember, starting April 2, please direct all of your technical inquiries to CPS/WAN Technical Support at (800) 330-5947. to view and print a flyer summarizing the changes.
If you have any questions about the upcoming merger of the CPS and Title IV WAN Customer Service groups, you can contact CPS Customer Service at (800) 330-5947, or via email at firstname.lastname@example.org.