| PublicationDate: 10/6/99 Summary: DRAFT of our Five-Year Performance Plan is now available on our Web site. Author: COO - Chief Operating Officer of the Office of Student Financial Assistance October 6, 1999 Dear Partner: We are pleased to announce that theDRAFT of our Five-Year Performance Plan is now available on our Web site. In its final form, it will be our roadmap for the future, and together with our Modernization Blueprint, will help us navigate our way toward becoming an efficient, performance-based organization. It can be found at http://www.ed.gov/offices/OSFAP. The PBO legislation and our own Customer Service Task Force have pointed us in the right direction. We are committed to improving service, reducing costs, and integrating our systems to deliver student aid and information more effectively. Now we need you to let us know if weve done it right! Before we move toward putting this plan into action, we want to hear from you that were headed in the right direction. Please take a look at the plan and send your thoughts and ideas via Internet to SFAFiveYearPerformancePlan@ed.gov by October 19, 1999. We thank for you cooperation and involvement in this important effort. |