| PublicationDate: 10/4/99 Summary: Telephone Problems Author: PSS - Program Systems Service Posted on October 4, 1999 TO: All Destination Points FROM: RFMS RE: Telephone Problems Due to extremely heavy volume the Pell Grant Hotline (1-800-474-7268) has recently experienced some telephone outages. Although we believe this to be an intermittent problem caused by the heavy volume, we are continuing to investigate and review solutions to prevent reoccurrence of the problems with the telephone system. You may wish to reach the Pell Grant Hotline by e-mail at #pell_systems@ed.gov . Because the outages are intermittent, please keep trying the Pell Grant Hotline number (1-800-474-7268). Thank you for your patience. |