Summary: Tip of the Week: Clearing Record Locks
Author: CPS - Central Processing System (CPS)
Posted April 13, 1998
TO: All EDExpress Users
FROM: CPS Customer Service
RE: Tip of the Week: Clearing Record Locks
This week's tip highlights a specific feature or process in the EDExpress software:
Clearing Record Locks
Situation: Record locking prevents multiple users in a networked environment from
accessing the same student record at the same time. Occasionally, record locks are not
cleared if a record or the system is exited incorrectly (for example, the system locks up
and you have to reboot while EDExpress was running). You may then receive the
message "Already logged in" when you restart EDExpress and attempt to log in.
Record locking can also occur in a non-networked environment if a record or the system
is exited incorrectly, in which case you may then receive the message "Record in use by:
(Your Login ID)."
Resolution for the "Already logged in" message: The user who has System
Administrator access needs to log into EDExpress and under
Tools/Setup/Global/Security Users unmark the "Logged In" checkbox for the user who
is unable to log in. Note: If the "Logged In" checkbox is grayed out, you are not the
System Administrator. The System Administrator defaults to the first User ID
established after installation of EDExpress and can be manually changed under Security
Resolution for the "Record in use" message: Go to Tools/Utilities/Clear Files, select
Record Lock Database from the dropdown box, and click OK.
If you have any questions, please contact CPS Customer Service at 1-800-330-5947,
option 8, or via e-mail at CPS@NCS.COM.