Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Printing With 1997-98 EDExpress

PublicationDate: 2/4/97
Summary: Printing With 1997-98 EDExpress
Author: CPS - Central Processing System (CPS)

Date: February 4, 1997
To: All EDE Destination Points From: CPS Customer Service
Subject: Printing with 1997-98 EDExpress

The Department is aware that schools are experiencing difficulties when printing from
1997-98 EDExpress. As indicated in a message to EDE Destination Points last week,
EDExpress Windows version 3.1 is designed to print in the Windows 3.1, Windows 95,
and Windows NT operating system environments using an HP Laserjet III or above
compatible printer using the print driver associated with that printer.

Based on the calls that Customer Service has been receiving, some schools have been
experiencing printer problems when they do not use the print driver associated with the
printer they are using. To date, the following printers and printer drivers have been
tested and work according to specifications:

- HP LaserJet IIISI with a IIISI driver
- HP LaserJet 4SI with a 4SI driver
- HP LaserJet 5SI with a 5SI driver

If you don't have access to one of the printers listed, please try using the HP LaserJet
IIISI driver instead of the driver associated with your printer. Several schools have been
successful at printing ISIRs with this printer driver even if they do not have an HP
LaserJet IIISI printer.

In addition, Customer Service has received calls about the comment page on ISIRs
printing with a wide right-hand margin in the Windows 3.1 and Windows 95
environment. This problem is being caused by the interface between EDExpress and
Crystal Reports, the new report tool for 1997-98 EDExpress. Schools can be assured that
while the comment page may not look as expected, all of the data is present and readable.

Lastly, the Department has observed the e-mail traffic about schools wanting to use
duplex (two-sided) printing. Unfortunately, EDExpress reports were never designed for
duplex printing. This is because the Department has designed its software to work at the
lowest hardware requirements so as to accommodate the wide range of technology
available to schools.

If you have any additional questions, please call CPS Customer Service at
1-800-330-5947, Option 8.