Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

Password Change Issue

PublicationDate: 8/21/96
Summary: Password Change Issue
Author: TIV/WAN - Title IV Wan Customer Service

To: Title IV WAN Destination Points
From: Title IV WAN Customer Service
Date: August 21, 1996
RE: Password Change Issue

Some users have recently received the message "Password was not
valid, logon failed" when trying to connect to the Title IV WAN
with a valid password. Users experiencing this problem have
recently changed their password and were notified that the
password change was successful when, in fact, it was not.

This problem affected a limited number of users on an
intermittent basis and has been resolved. Those users affected
should attempt another password change with their old password
(password used before the recent change) as the current password
and a completely new password (one never attempted before) for
the new password. This password change will go through and
correct the situation.

If you have any questions please call Title IV WAN Customer
Service at 800-615-1189.