Summary: Notification of Temporary Shutdown of some OSFA Federal services on Friday, April 23, 1999
Posted April 21, 1999
TO : Financial Aid Community
FROM : Greg Woods
Chief Operating Official, Office of Student Financial Aid
RE : Notification of Temporary Shutdown of some OSFA Federal services on Friday, April 23, 1999
The Office of Student Financial Assistance (OSFA) headquarters will be closed on April 23rd for security reasons. The 50th Anniversary NATO Summit will be held in Washington, DC, on April 23-25, 1999. Numerous heads of State and other dignitaries will be attending. Please note that this closure does not affect all Department of Education offices as some are located outside the designated closed area. Also, although OSFA headquarters offices will be closed, our regional offices and our contractors that operate outside the Washington, D. C. area will be operating and open for business. The following information is provided to clarify which offices and services are affected by this closure:
Services Closed on Friday, April 23:
* On Friday, April 23, 1999, the Federal Pell Grant Program must suspend normal processing activities as processing is performed on site within our government installation located in the closed Washington, DC area. We will resume normal processing on Monday, April 26. Institutions may send their Pell data to TIV WAN on Friday; however, we will not be able to process it until Monday, April 26. In keeping with our regular processing procedures, we will process all Pell data ready for pick up from TIV WAN by 5 p.m. (Eastern time) on Thursday, April 22, 1999. Please note below that the Pell Grant User Support Hotline (800) 4PGRANT will be open for services on Friday.
Customer Support Inquiry Service (800) 433-7327 will be closed on Friday, April 23. This service is manned by Federal OSFA employees located within the closed area. A recorded message will be used referring callers to the Federal Student Aid Information Center. We will resume our services on Monday, April 26, 1999.
OSFA Services Open for Business on Friday, April 23:
OSFA Negotiated Rulemaking meetings will happen as scheduled.
Federal Student Aid Information Center (800) 433-3243 and (319) 337-5665
Central Processing System & Direct Loan Customer Service (800) 330-5947
Direct Loan Origination Center School Relations (800) 848-0978
Direct Loan Servicing Center Borrower Services (800) 848-0979
Direct Loan Consolidation Applicant Services (800) 557-7394
Direct Loan Consolidation Program (800) 557-7392
Title IV WAN Customer Service (800) 615-1189.
NSLDS Customer Service (800) 999-8219
Pell Grant User Support Hotline (800) 474-7268
CSC Customer Support Center (877) 366-3338
* Debt Collection Service (800) 621-3115