| PublicationDate: 2/7/96 Summary: Memo to Employees of Debt Collection Service Author: DCS - Debt Collection Service February 7, 1996 MEMORANDUM TO EMPLOYEES OF THE DEBT COLLECTION SERVICE I would like to express my appreciation to the staff of the Debt Collection Service (DCS) for all of your hard work and dedication. The significant increases in collections from defaulted student loans are concrete evidence that your work and planning have paid dividends for the Department and the taxpayers. In his State of the Union address, the President cited the recent decline in the student loan default rate, and last month I had the privilege to announce that decline and the results of your collection efforts. Your work and the work of other Department employees who administer the student loan program have produced results that are being widely recognized in government and elsewhere. The DCS and its contractor-partners have demonstrated continuous improvement over the past two years. I understand that defaulted borrowers can present unique customer service issues that you are required to solve. Nevertheless, you have been able to increase collections and improve service to the student-borrower population. Thank you for your efforts and congratulations on your accomplishments. Richard W. Riley |