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Letter from Greg Woods

PublicationDate: 7/22/99
Summary: Letter from Greg Woods
Author:

Dear Partner,

Our Customer Service Task Force finished on July 1st and delivered its report with 220 recommendations to make our service equal the best in business. You can find the report on the Web at http://www.ifap.ed.gov/IFAPWebApp/custFeedbackPag.jsp, and you should find a paper copy in your mailbox soon. Let me know if you need more copies.

Thanks for helping the task force. Their recommendations all came from your ideas. The best idea of all is that we keep taking your ideas seriously, so we can keep improving service.

I hope you like the report. I know you’ll like the way it changes us.
Sincerely,


Greg Woods