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Invitation to Apply for the OSFA Ombudsman Position

PublicationDate: 7/22/99
Summary: Invitation to Apply for the OSFA Ombudsman Position

Posted July 22, 1999

Title: Student Loan Ombudsman
Location: Washington, DC
Salary Range: $68,570-$104,851

The U.S. Department of Education invites qualified individuals to apply for the newly established position of Ombudsman within the Office of Student Financial Assistance (OSFA).

The Ombudsman receives, reviews, and attempts to resolve informally complaints from loan borrowers; compiles and analyzes data on complaints and makes appropriate recommendations; prepares and submits reports that describe and evaluate the activities and effectiveness of the Ombudsman.

This position reports to the Chief Operating Officer (COO), who heads the OSFA performance-based organization. The Ombudsman serves as a principal advisor to the COO and provides expert findings, advice and recommendations to the COO on matters pertaining to OSFA program development and operational effectiveness.

When submitting an application attach a statement of qualifications on the following:

1. Demonstrated expertise in the statutory, regulatory, managerial, and administrative aspects of Title IV Student Financial Assistance Programs.

2. Experience in developing and operating a major public service function, including the management of an information tracking system.

3. Knowledge of mediation and negotiation methodologies, experience in facilitating the implementation of fair and equitable solutions for all parties involved in complaints, and the ability to develop creative solutions to complex problems.

4. Experience in public speaking and superior oral and written communication skills.

Interested parties should submit a resume or Optional Application for Federal Employment, OF-612, to:
US Department of Education
Ombudsman Search Committee
PO Box 23272
Washington, DC 20202-3272

Applications will be accepted through August 13, 1999. Interviews may occur during the application period.

The US Department of Education is an Equal Opportunity Employer. All applicants will receive consideration regardless of race, age, religion, sex, national origin, political affiliation, union affiliation or non-affiliation, marital status, non-disqualifying physical handicap, or any other non-merit reason.

[[The attached file contains the Ombudsman Position Description in Microsoft WORD format.]]

[[The attached file contains the Ombudsman Position Description in Portable Document Format (PDF). It can be viewed with version 3.0 or greater of the free ADOBE ACROBAT Reader software.]]

Last Modified: 08/16/1999