Summary: FAFSA Order Letter
Author: PTAS - Policy / Training / And Analysis Service
October 1, 1996
Subject: FAFSA Order Letter
As noted last week on FINAID-L, many postsecondary schools received the high
school version of the order letter for 1997-98 FAFSAs by mistake. Based on the number
of order letters printed, we estimate that between 1,200 to 2,000 colleges may have
received the high school letter. Thanks to the quick response from many schools on the
FINAID listserv, we concluded that the problem was not limited to any region of the
country. Therefore, we have remailed the postsecondary FAFSA order letter to all
postsecondary schools on our school code mailing list. Your copy should be arriving
soon in the mail, but the text of the letter is enclosed in this e:mail, so that you may order
Please remember that postsecondary schools will not automatically receive shipments of
the FAFSA and Student Guides. You must order copies by calling our automated
ordering system at 1-800-284-2788 and providing your school code number (as printed in
the Title IV School Code List, and on the address label on the order letter envelope).
We have begun the printing process for the 1997-98 FAFSA by conducting a press
inspection of the instructions that accompany the form. We anticipate a press
inspection of the form itself within the next week. We will post further information when
we begin the mailout of FAFSA orders in October.
Announcing a new way to order the 1997-98 version of the
Free Application for Federal Student Aid and the Student Guide ... 1-800-284-2788
This letter is your invitation to order bulk quantities of the following 1997-98
publications: the Free Application for Federal Student Aid (FAFSA), the
Spanish-language edition of the FAFSA, and the Student Guide. To expedite the
ordering process, we have set up an automated Application Ordering System that can be
reached through a toll-free telephone number. This system may be called at any time, 24
hours a day.
ORDERING MADE EASY ... To order, simply call 1-800-284-2788 and follow the recorded
instructions. First, you will be asked if you are checking a previous order or placing an
order. Then you will select your institution type (postsecondary, rather than high
school) and provide your school code number, which is printed in the upper left-hand
corner of the address label on the envelope that enclosed this letter. Select the school
year (1996-97 or 1997-98) and the publication that you would like to order, and enter the
quantity as prompted. Finally, you will be asked to confirm that order. This process may
be repeated to order other publications.
The automated Application Ordering System has several advantages. It is accessible at
all times, and orders can be placed instantly, without waiting for mail delivery and order
entry. Since you enter and confirm the order yourself, you can be sure that the order has
been placed accurately. You may call back at any time to check your order(s).
WHEN TO CONTACT US ABOUT A DELIVERY PROBLEM ... We will begin mailing
the 1997-98 FAFSA to schools in mid- October. Please allow 4-6 weeks for delivery by
4th-class mail. You can check the mailing date for your order by calling our automated
phone system --we expect all FAFSA orders from colleges to have been mailed by early
November. If you have not received your order within 6 weeks of your mailing date,
please let us know and we will arrange for a replacement shipment.. You may advise us
of delivery problems by calling our special customer service number, 1-800-394-7084,
during working hours (9 a.m. to 5 p.m. Eastern time, Monday-Friday). Please note that
the Spanish-language FAFSA and Student Guide are printed after the FAFSA and are
mailed separately. We do not yet have printing and shipping dates for the Spanish
FAFSA or Student Guide. When we know the printing schedule, we will notify you by
mail as to the time-frame for mailing and the quantities that will be shipped.
A NOTE ABOUT STUDENT GUIDE ORDERS ... Please limit your orders of the Student
Guide to no more than the total number of students who apply for financial aid at your
school. We will print approximately 9 million Student Guides this year. Please bear in
mind that this is a relatively expensive publication, and we cannot afford to provide
unlimited quantities to postsecondary schools. A publication as detailed and extensive
as the Student Guide should not be offered through general mailings that may be
duplicated by other schools. We do not have a fixed order limit for the Guide, but we
hope that each school will find the most efficient way to distribute the Guide to its
students. For instance, at least one school that provides Internet access to its students
have reduced its Guide order by publicizing the Web site for the Guide to enrolled
students (the on-line Student Guide can be found at
Your incoming students will continue to have access to student aid information through
several other sources. We will be distributing 4 million copies of Funding Your
Education to high schools and libraries throughout the country. In addition, many
students order individual copies of either the Guide or Funding your Education by
calling the Federal Student Aid Information Center at 1-800-4-FED AID (1-800-433-3243).
The toll-free number operators can also provide information about the Student Financial
Assistance Programs and assist students in completing the FAFSA.
USING SCHOOL CODE ADDRESSES ... For the second year in a row, we will be using
your school code address for bulk orders. Your school code address is the address that
is printed in the Title IV School Code List publication. (As noted on the previous page,
it also appears in the upper left corner of the envelope that enclosed this letter.) The use
of the school code address list has helped us to reduce duplication in ordering and track
bulk orders better. Please remember that your school code address may be different than
the address at which you receive Dear Colleague letters, Federal Registers, and
single-copy SFA publications.
If your school has several branch campuses with their own school code numbers, please
coordinate with those branches to make sure that your orders are not duplicative.
SPECIAL REQUESTS ... There may be circumstances where you need to contact the
ordering system staff for assistance. We have established a special customer service
number for application orders. You may call this number, 1-800-394-7084, during working
hours (9 a.m. to 5 p.m. Eastern time, Monday-Friday) if you have special needs that are
not addressed by the automated ordering system. For instance, for security reasons, the
ordering system will not allow callers to change orders, and it only will accept one order
for a particular product within a 30-day period. Should you decide to cancel an order, or
if you decide you need to increase your original order before 30 days have elapsed,
please contact the AOS customer service staff at 1-800-394-7084.
We appreciate your assistance in making these materials available to students who may
need financial aid to continue their education.
William J. Ryan
Director, Training and
Program Information Division
Student Financial Assistance Programs