| PublicationDate: 6/12/98 Summary: Cumulative List of Direct Loan Configuration Management Issues in EDExpress Author: CPS - Central Processing System (CPS) Posted June 12, 1998 TO: EDExpress Direct Loan Users FROM: CPS Customer Service RE: Cumulative List of Direct Loan Configuration Management Issues in EDExpress We wish to inform users of the current issues and related workarounds in the Direct Loan module of 1998-99 EDExpress. You received an earlier notification regarding 1350, the rest of the CMs are new. CM 1304: When printing multiple notes it always prints in SSN order even if last name order is specified. Workaround: There is no current workaround for this CM. CM 1350: Printing promissory notes using the combined note feature: The promissory note status will not update to "P" (Printed) on all loans when promissory notes are printed from the main print menu when using the "multiple" and "combine notes" features together. This print process will print all promissory notes for loans with a promissory note status "R" (Ready). However, some of the promissory note statuses remain at a "R" status rather than updating to a "P" status. Workaround: Since all promissory notes print successfully when using combined notes, you can continue to print using multiple, combined notes. However, in order to update all records to a "P" status after printing a batch of promissory notes, you must reprint the promissory notes, routing the output to a file, and use all the same criteria except for the "combine notes" option. This second print job will update all promissory note statuses to "P" that were not updated when first printed. CM 1363: When importing Stafford origination records the demo tab was filled with the local address instead of the permanent address, thus the wrong address prints on the prom note if the user selects permanent to print. Workaround: Import the permanent address only via external import add and the demographic record will be populated with the correct address. CM 1405: There is currently a problem with the Totals on the DLSAS Loan Detail report. This report is generated upon import of a DLSAS (DSAS99OP). EDExpress is incorrectly calculating the Total Unbooked Actual Disbursements, Total Unbooked Actual Adjustments, Total Unbooked Actual Cancellations and the Number of Detail Records Accepted but Not Applied on the Loan Detail report. Workaround: The LOC will send a separate report containing the correct values for the fields being calculated incorrectly. The message class containing this report is EDM599OP.*. This report will be sent to the school along with each DSAS99OP file. To import the EDM599OP.*, follow these steps: 1) Start EDExpress 4.2 2) Select Tools/Setup/Global/ED Initiated Imports 3) Enter "DLSAS Loan Detail" as the Import Report Name for EDM599OP, click "OK" and click "Yes" to Save Changes. 4) Return to the main menu and select File/Import/App Express 5) Select "DLSAS Loan Detail" for Import Type 6) Select the Import File and Report Destination and click "OK" CM 1423: Printing promissory notes from a PC running Windows NT: Promissory notes printed from a PC running Windows NT Workstation 4.0 may not align correctly unless the printer is named HP LaserJet 3, HP LaserJet 4 or HP LaserJet 5. These names must be used no matter what printer driver is installed. Workaround: To add a printer with one of the required names follow the steps below. 1) Exit EDExpress 4.2 2) Click Start, Settings, Printers 3) Double-click on "Add Printer" 4) Select MY COMPUTER (even if you have a network printer) and click "Next" 5) Choose the port. If the printer is attached directly to the PC, choose LPT1. If the printer is attached through a network connection, locate the correct network path from the list and check the associated box. Click "Next" 6) Select the printer manufacturer and the printer driver, then click "Next" If this printer driver has been previously installed, choose to keep the existing driver when prompted. Click "Next" 7) Name the printer HP LaserJet 3, HP LaserJet 4 or HP LaserJet 5. These names are the key to getting the promissory note to align correctly. Please notice the H, P, L and J are all capitalized and there is a space between HP and LaserJet and LaserJet and the number (3, 4 or 5). Click "Next" 8) Select "shared" or "not shared". If you are unsure, leave it unchanged. Click "Next" 9) Select "no" when prompted to print a test page. Click "Finish" 10) Open EDExpress 4.2 and print a promissory note using the newly installed printer. If the alignment is still incorrect, follow these procedures and select a different printer driver. If the default driver for your printer does not print correctly, install the HP LaserJet III, IIISi, 4Si and 5Si printer drivers. Be sure to name these HP LaserJet 3, HP LaserJet 4 or HP LaserJet 5, respectively. CM 1422: EDExpress will not generate a canceled disbursement record if you cancel a disbursement, save the record, and then cancel another disbursement before the first canceled disbursement has been accepted. Workaround: If you have multiple disbursements to be canceled, you must cancel all disbursements before the record is saved, or do not cancel additional disbursements until the prior cancelled disbursement has been accepted. We apologize for any inconvenience these problems may have caused. If you have any questions, please contact CPS Customer Service at 1-800-330-5947, option 3 or via e-mail at CPS@NCS.COM. |