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(GEN-13-11) Subject: Contact information for the FSA Student Loan Ombudsman

Publication Date: April 17, 2013

DCL ID: GEN-13-11

Subject: Contact information for the FSA Student Loan Ombudsman

Summary: This letter updates the information necessary for schools and lenders to comply with the requirements for providing borrowers with information regarding the FSA Student Loan Ombudsman Group.

Dear Colleague:

We are pleased to provide you with updated information to ensure that borrowers of loans authorized under Title IV of the Higher Education Act of 1965, as amended, have the most current contact information for the Student Loan Ombudsman. This information is necessary for you to comply with the regulatory requirements that schools, lenders, and guaranty agencies notify borrowers regarding the availability of the Ombudsman. Those requirements are included in the regulations at 34 CFR 674.42(b)(2)(xi) and .45(h); CFR 682.208(c)(3)(ii), .410(b)(5)(vii), .411(b)(3), and .604(g)(2)(x); and CFR 685.304(b)(4)(vii).

Please use the following information to contact the FSA Student Loan Ombudsman Group.

Via on-line assistance:

Via telephone:


Via fax: 202-275-0549

Via mail

U. S. Department of Education

FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144

We thank you for your support of the Student Loan Ombudsman Group and of federal student aid programs.


Joyce E. DeMoss
Federal Student Aid

Last Modified: 04/16/2013