Publication Date: November 2001

DCL ID: GEN-01-16

Award Year: 2002-2003

Summary: This action letter provides information about changes and enhancements to the 2002-2003 EDESuite software.

 

Student Financial Assistance

2002-2003 Action LetterÂ

Action Letter #2

GEN-01-16

SUMMARY: This action letter provides information about changes and enhancements to the 2002-2003 EDESuite software.

Dear Partner:

We are pleased to announce the changes and enhancements we are making to the 2002-2003 EDESuite software.

Why You Should Read This Action Letter

The changes we are making may require you to modify your systems operations and office procedures. Therefore, it is important for you to become familiar with all of the information provided in this letter.

What This Action Letter Contains

To help you plan for the upcoming year, we have included Enclosure A, which describes some of the major changes to the EDESuite.

If You Need Further Information

Visit other areas of our Information for Financial Aid Professionals (IFAP) Web site at www.ifap.ed.gov. IFAP contains the latest information on federal financial aid, including Dear Partner/Colleague Letters, Announcements, training information, U.S. Department of Education (ED) publications, technical publications, and other documents.

We have three ways for you to get answers to your technical questions:

·       Visit our SFA Technical Support Web site at www.ed.gov/sfatech. This site contains technical tips and Frequently Asked Questions (FAQs), and provides a list of customer service contacts for all of our systems.

·       Subscribe to SFATECH, our e-mail listserv for ED software and systems. If you have a question about one of our SFA systems, mainframe, or PC products, write an e-mail and post it to the listserv. We will research your question and post our response to the list so that everyone can benefit from the information. Instructions for subscribing to and using SFATECH are online at www.ed.gov/sfatech/listserv.html.

·       Call our technical support staff for answers to your questions about software installation, software problem resolution, software functionality, and other technical assistance. You can reach us Monday–Friday, 7:00 a.m.–7:00 p.m. CT, at 800/330-5947. You can also e-mail inquiries, comments, or suggestions 24 hours a day to cpswan@ncs.com. A representative will respond to your e-mail within 24 business hours.

Many of the enhancements we made this year are based on suggestions from you and your colleagues. In particular, I would like to direct your attention to the enhancements we have made to the QA Tool module, which are explained in detail in this letter. With these changes, we believe that QA Tool has become an extremely useful product for all types of schools, not just QA schools, and will assist in our joint efforts to maintain the quality and integrity of our programs.

As we continue our efforts to improve the software and respond to the needs and concerns of the financial aid community, we encourage you to share your ideas and suggestions for further enhancements with CPS/WAN Technical Support at cpswan@ncs.com.

Sincerely,

Â

Jennifer Douglas

General Manager, Students Channel

Student Financial Assistance

U.S. Department of Education

Attachments/Enclosures: