Title: 2004 Spring Conference
Conference Dates: 2004-03-29 to 2004-03-31
Type: ED Conferences
Presentation Title: Session #03 - Lessons from the Ombudsman
Posted on 04-22-2004
Sometimes the things that don't go as planned teach us the most about how to improve programs and processes. The FSA Ombudsman Office has worked with students and former students since 1999 to resolve disputes around "what did happen", "what should happen", and "where do we go from here". This session will discuss common themes that can help avoid such disputes.
The attached presentation is in Portable Document Format (PDF), 17 pages, 567KB and also in MS97 PowerPoint (PPT), 17pages 197KB.