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Session #33 - COD: Customer Service

Posted Date:January 16, 2002

Presentation Title: Session #33 - COD: Customer Service

Conference Dates: 2001-11-13 to 2001-12-13

Type: ED Conferences

Note: These files may have outdated information since federal regulations & FSA operations change accordingly. To locate the most current conference PowerPoint Presentations, go to

An overview of how customer service will work beginning with the 2002-2003 processing year, with particular emphasis on the transition period between the 2001-2002 and 2002-2003 academic year. All schools that process Direct Loans, Pell, and campus-based awards should attend.

The attached presentation is in Portable Document Format (PDF), 41 Pages, 3736KB and also in MS97 PowerPoint (PPT), 41 Pages, 2006KB.

Session #33 - COD: Customer Service - pdf

Session #33 - COD: Customer Service - ppt

Last Modified: 01/15/2002