Posted Date:January 16, 2002
Presentation Title: Session #33 - COD: Customer Service
Conference Dates: 2001-11-13 to 2001-12-13
Type: ED Conferences
Note: These files may have outdated information since federal regulations & FSA operations change accordingly. To locate the most current conference PowerPoint Presentations, go to www.fsaconferences.ed.gov.
An overview of how customer service will work beginning with the 2002-2003 processing year, with particular emphasis on the transition period between the 2001-2002 and 2002-2003 academic year. All schools that process Direct Loans, Pell, and campus-based awards should attend.
The attached presentation is in Portable Document Format (PDF), 41 Pages, 3736KB and also in MS97 PowerPoint (PPT), 41 Pages, 2006KB.