Third Party Servicer Frequently Asked Questions

The answers to these Frequently Asked Questions provide information and guidance pertaining to third-party servicers. Institutions should review all applicable requirements and guidance to ensure that they are in compliance with the applicable third-party servicer requirements.

The listing of Frequently Asked Questions will be updated periodically and will include the date of the update. New and/or updated questions and answers will be marked NEW.

The questions below are grouped by the follow categories:

- Definition & Examples [D&E]

- Contracts [CNT]

- Safeguarding Student Information [SSI]

- Third-Party Servicer Data Form [DF]

- Audits [ADT]