How can I provide feedback about the site?
Feedback can be left through the Customer Support Form located in the Help Center. Once you have accessed the form, select the Partner Connect Feedback option from the Topic drop-down menu.
Where do I submit a policy question?
Submit your policy questions to FSA using the Contact Customer Support form available on the Help Center’s Contact Customer Support page. Once on the page, complete the requested information and select "Policy Guidance" from the Topic drop-down menu.
Who can I call if I have more Partner Connect questions or need Partner Connect technical assistance?
If you need assistance, please contact the FSA Partner and School Relations Center at 1-800-848-0978 during normal business hours, Monday-Friday from 10:00 A.M. to 6:00 P.M. Eastern Time
How do I find training related to Partner Connect?
Training for FSA Partner Connect is available at the FSA Training Center https://fsatraining.ed.gov. This site offers self-paced learning resources including job aids, recorded webinars, and system navigation guides. It’s the best place to find up-to-date materials on account creation, user management, and new Partner Connect features.