Case Management FAQ | Help Center

I am school/third-party servicer with case management access. How do I access my cases?

There are two ways you can use to navigate to the Case Management page:

Select Partner Connect Services dropdown. Under Additional Resources and select Case Management.
You will see an updated Recent Partner Cases card on the Partner Dashboard which will contain the 5 most recent cases and details.

Can a school restrict access on who can view the case management card on the profile?

Yes, schools can manage their profile by restricting access and designating permissions to their case management card.

I am a Department staff member with case management access. How do I access my recent cases?

Once logged into Partner Connect, users can select the Partner Connect Services dropdown option, select "Case Management" under Additional Resources or can navigate to the Case Management page.