My Account FAQ

To update your personal information in FSA Partner Connect, start by logging into the platform. Once you're logged in, click on the person icon located in the top-right corner of the page. From the drop-down menu, select “My Account.” This will take you to the My Information tab. On that page, click the Edit button to make changes to your details. You can update your first and last name, job title, phone number, number of years in financial aid, email address, and profile photo. You can also manage your password from this section. Be sure to save your changes before exiting the page.

To upload your profile photo in FSA Partner Connect, log in and click the person icon in the top-right corner, then select My Account. On the My Information tab, click the Edit button. Underneath your initials, click the “Upload Image” hyperlink. In the pop-up window that appears, click Upload Image again, select a photo from your computer, and confirm. Once your photo appears in the preview, click Save Changes in the pop-up, then click Save Changes again at the bottom of the My Information page to complete the update.

Only you can see your photo.

In FSA Partner Connect, your primary email address is the main point of contact used for system notifications, password resets, and official communications. It is typically the email you used during your initial registration or was assigned by your organization’s administrator. A secondary email address, if provided, serves as a backup contact method. It can be used for account recovery or to receive duplicate notifications, ensuring you remain informed even if your primary email becomes inaccessible.

The My Account section in FSA Partner Connect is your personal dashboard for managing your user profile and system access. It includes four key tabs: My Information, My Organization, My Access, and My Subscriptions. This centralized area allows you to view and update your contact details, see your organization’s information, manage your system access, and control your Knowledge Center subscriptions. You can access My Account by selecting the Profile icon in the top-right corner of the portal and choosing My Account from the dropdown menu

The My Organization tab displays key information about the organization you are affiliated with in FSA Partner Connect. This includes demographic details for the organization you are currently logged in as, as well as the contact information for the school administrators.