Account Access FAQ

Partner Connect includes publicly available content (Knowledge Center, FSA Handbook, etc.). There are some features within Partner Connect that require a Partner Connect account.​ Users with a Partner Connect account will have access to specific Title IV information and the ability to view, edit, or manage certain data or processes. Your specific account access will depend on your organization type and organization role.

Effective December 17, 2023, eligibility and case management functionality has been integrated into Partner Connect. The role of Third-Party Servicer (TPS) Eligibility and Oversight (E&O) Administrator has been established to enable your organization to grant access to the appropriate staff to edit and update Eligibility & Case Management functionality on behalf of schools you service as well as access necessary functions that you need to manage your own account information. The CEO/COO/Presidents for each Third-Party Servicer was automatically assigned as the TPS E&O Administrator. TPS users with current access to FSA Systems, managed by Access and Identity Management System (AIMS), will use their existing FSA User ID and password to log in to Partner Connect. TPS Users who are not enrolled in any FSA System will receive an email from Partner Connect on December 18, 2023 detailing the next steps for account creation process. The email message will be sent from noreply@fsapartners.ed.gov with the title "Welcome to FSA Partner Connect." After your account is created, you will receive another email containing your FSA User ID, instructions for creating a password, and information on registering a Two-Factor Authentication token (TFA). Please allow 24 hours for the account creation process to complete.

Department of Education employees can obtain system access either through the Access Managers of their respective FSA Business Groups or by submitting the Self-Enrollment Form (https://fsapartners.ed.gov/financial-aid-delivery/fsa-systems-and-services-enrollment-information/Department-of-Education-Employee-Enrollment-Information).

Once your account is initiated, you will receive an email from FSA Partner Connect with instructions to complete the account creation process. After your account is created, a follow-up email will be sent containing:

• Your FSA User ID
• Instructions for creating your password
• Information on registering your Two-Factor Authentication (TFA) token

Recommendation: Department of Education employees are encouraged to log in using their PIV (Personal Identity Verification) card for enhanced security.

Primary and Secondary Administrators, are generally responsible for enrolling and managing user access on behalf of their organizations. Primary and Secondary Administrators can enable permissions for most Partner Connect functionality (e.g., partner Dashboard; Student, Parent, Borrower Account; Partner Profiles, or StudentAid.gov Student View). The Eligibility and Oversight (E&O) Administrators or Alternate E&O of your organization is responsible for granting access to edit and update Eligibility & Case Management functionality (e.g., Application for Approval to Participate in the Federal Student Financial Aid Programs (E-App), Third Party Servicer Inquiry Form, FSA program reviews, and other oversight-related cases). Once your Administrator initiates your account, you will receive an email from FSA Partner Connect to start account creation. After your account has been created, you will receive another email containing your FSA User ID, instructions for creating a password, and information on registering a Two-Factor Authentication (TFA) token.

To manage user access, Administrator's will navigate to Manage Organization Accounts tab in My Account. Here Administrators will be able to initially enroll users and update account access as needed.

If you're associated with more than one user group in FSA Partner Connect, you will be prompted to select a user group the first time you log in. After that, your login will default to the last selected group. To change your user group at any time: Select the profile icon in the top-right corner of the Partner Connect portal. Confirm a different user group from the dropdown menu.

ED contractors can obtain system access either through the Access Managers of their respective contracts.

Once your account is initiated, you will receive an email from FSA Partner Connect with instructions to complete the account creation process. After your account is created, a follow-up email will be sent containing:

• Your FSA User ID
• Instructions for creating your password
• Information on registering your Two-Factor Authentication (TFA) token

Note: Contractors should use their assigned credentials to log in. PIV login is not required unless specifically directed.

You may be prompted to select an organization the first time you log in to FSA Partner Connect. Any subsequent log ins will default to your previously selected organization. You can change your selection at any time by selecting the icon in the top right of the page.

Information that is publicly available today will continue to be available to everyone including foreign schools! Foreign school users will also have access to functionality behind log-in, once they have been processed through SAIG enrollment. Once complete, Partner Connect access can be granted by your Primary Administrator.