The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.
When contacting the Ombudsman Office, be ready to:
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Identify the problem and the reason behind it
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Define expectations
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Describe actions already taken to resolve the problem
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Supply Documentation to support your position
The easiest way to contact the Ombudsman is to file an on-line assistance request thru https://studentaid.gov/feedback-ombudsman/disputes/prepare. Other contact options are:
Mail:
- FSA Ombudsman Group Mailing Address
- U. S. Department of Education
- Office of Federal Student Aid
- P.O. Box 1854
- Monticello, KY 42633
- FSA Ombudsman Group Contact Information
- Phone: 800-433-3243
- Website: https://studentaid.gov/feedback-center/ (best used to initiate a case)
- Office Hours: Please see FSAIC Hours of Operation