Office of the Ombudsman FSA

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it

  • Define expectations

  • Describe actions already taken to resolve the problem

  • Supply Documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request thru https://studentaid.gov/feedback-ombudsman/disputes/prepare. Other contact options are:

Mail:

FSA Ombudsman Group Mailing Address
U. S. Department of Education
FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144
FSA Ombudsman Group Contact Information
Phone: 202-377-3800 (Toll) Washington DC - Financial Aid Professionals should use this number
Phone Toll Free: 1-877-557-2575 (Best used to initiate a Case)
TDD: 202-377-3800
Fax: 202-275-0549
Email: fsaombudsmanoffice@ed.gov
Website: http://StudentAid.gov/ombudsman