Effective May 18, 2014, the Department of Education (the Department) has one Direct Consolidation Loan process. For general information about Direct Consolidation Loans, visit the StudentAid.gov website at http://studentaid.ed.gov/repay-loans/consolidation. The Department also has other resources to assist applicants before they apply, while they complete the application, and after they submit the application for a Direct Consolidation Loan.
Questions Before Applying
To ask questions about consolidating his or her loans before applying for a Direct Consolidation Loan, an applicant can contact the Student Loan Support Center at 1-800-557-7394.
Technical Assistance While Completing Online Application
To request technical assistance while signed in to StudentAid.gov and completing the Federal Direct Consolidation Loan Application and Promissory Note, an applicant can click on the Contact Us tab in the top menu bar of StudentAid.gov. The applicant can then 1) complete and submit the feedback form or 2) click on Additional Information and contact the Student Loan Support Center at the phone number provided.
Questions After Submitting Application
To ask questions after submitting a Federal Direct Consolidation Loan Application and Promissory Note electronically via StudentLoans.gov or by mailing a paper application, an applicant must contact the consolidation servicer he or she selected during the application process. The contact information for all consolidation servicers is as follows:
FedLoan Servicing (PHEAA)
- FedLoan Consolidation Department Mailing Address
- FedLoan Consolidation Department
- P.O. Box 69186
- Harrisburg, PA 17106
Great Lakes Educational Loan Services, Inc.
- Great Lakes Educational Loan Services Mailing Address
- Consolidation Department
- P.O. Box 8956
- Madison, WI 53708
- Navient Mailing Address
- Attn: ED Loan Consolidation
- P.O. Box 8010
- Fishers, IN 46038-8010
- Nelnet Mailing Address
- P.O. Box 82658
- Lincoln, NE 68501