FSA Partner and School Relations Center

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

For questions related to the Common Origination and Disbursement (COD) System, the Campus-Based programs, or Iraq and Afghanistan Service Grant, Pell Grant, TEACH Grant, and Direct Loan processing.

COD Schools Relations Center Contact Information

FSA Partner and School Relations Center: 1-800-848-0978

Fax: 1-877-623-5082

Email: CODSupport@ed.gov

Website: https://cod.ed.gov/cod/LoginPage

Office Hours: 10:00 a.m. - 6:00 p.m. ET, Monday through Friday

General COD:

General COD Data

COD Communications

COD School Testing

COD System Interface Issues

COD Web Processing

Current Funding Level

Custom System (Mainframe) Assistance

Document/Batch Processing

Reconciliation/Closeout (all programs)

Reports and Data Requests (all programs)

Return of Title IV Funds (R2T4)

Campus-Based Programs:

Campus-Based Programs Data

Campus-Based Funding (including Underuse Waivers)

Community Service Waivers

FISAP

Perkins Default Reduction Assistance Process (DRAP)

Perkins Distribution of Assets

Perkins Liquidation

Teacher Cancellation Low Income Directory

Work Colleges

Iraq and Afghanistan Service Grant Program:

Iraq and Afghanistan Service Grant Program Data

Web Award and Disbursement Processing

TEACH Grant Program:

TEACH Grant Program Data

Agreement to Serve

Initial and Subsequent Counseling

Pell Grant Program:

Pell Grant Program Data

Administrative Cost Allowance

ESOA, MRR, and POP Questions

Lifetime Eligibility Used (LEU)

Post-Deadline Processing

Verification Status Code Processing

Direct Loan Program:

Direct Loan Program Data

COD Options for StudentAid.gov

Direct Loan Participation Requests

Master Promissory Notes (Electronic and Paper)

Direct PLUS Loan Credit Checks/Appeals

Direct PLUS Loan Endorser Application Questions

Direct PLUS Loan Requests

Informed Borrower/Annual Student Loan Acknowledgement

Refunds of Cash

Subsidized Usage Limit Applies (SULA) Escalations

FSA Partner Connect Portal:

FSA Partner Connect Data

Case Management

FSA Handbook

Knowledge Center

Program Review

Policy Guidance

School Reports

Third-Party Servicers

Title IV Participation Application