For questions related to the FAFSA Processing System (FPS), the Student Aid Internet Gateway (SAIG), web products such as FAFSA Partner Portal and assistance with software products such as EDconnect and EDExpress. Questions related to Two Factor Authentication (TFA) tokens may also be directed here.
Phone: 800-330-5947
Fax: 319-665-7662
Email: support@fps.ed.gov; for questions specific to TFA, email TFASupport@ed.gov.
Office Hours: 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday
Technical support includes assistance with the following:
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FAFSA and Correction Processing
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SAIG Enrollment and Participation (fsawebenroll.ed.gov)
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SAIG Network Password Changes and Resets
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SAIG Transmission Errors
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Rejected EDE Records and Batches
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Restore Batches to Customers' Mailboxes
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Custom/Combo/Mainframe Support
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Software and Other Tools (https://fsapartners.ed.gov/knowledge-center/topics/software-and-other-tools)
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Two Factor Authentication (TFA) Tokens
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Software Assistance: EDExpress, EDconnect, TD Client