CPS/SAIG Technical Support and the TFA Support Center

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Questions related to Two Factor Authentication (TFA) tokens may also be directed here.

Phone: 800-330-5947

Fax: 319-665-7662

Email: CPSSAIG@ed.gov; for questions specific to TFA, email TFASupport@ed.gov.

Office Hours: 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday

Technical support includes assistance with the following: