COD School Relations Center

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

For questions related to the Common Origination and Disbursement (COD) System, the Campus-Based programs, or Iraq and Afghanistan Service Grant, Pell Grant, TEACH Grant, and Direct Loan processing.

COD Schools Relations Center Contact Information
COD School Relations Center: 1-800-848-0978
Student Loan Support Center: 1-800-557-7394
Fax: 1-877-623-5082
Office Hours: 8:00 a.m. - 11:00 p.m. (ET), Monday through Friday.

General COD:

General COD Data
COD Communications
COD School Testing
COD System Interface Issues
COD Web Processing
Current Funding Level
Custom System (Mainframe) Assistance
Document/Batch Processing
Reconciliation/Closeout (all programs)
Reports and Data Requests (all programs)
Return of Title IV Funds (R2T4)

Campus-Based Programs:

Campus-Based Programs Data
Campus-Based Funding (including Underuse Waivers)
Community Service Waivers
Perkins Default Reduction Assistance Process (DRAP)
Perkins Distribution of Assets
Perkins Liquidation
Teacher Cancellation Low Income Directory
Work Colleges

Iraq and Afghanistan Service Grant Program:

Iraq and Afghanistan Service Grant Program Data
Web Award and Disbursement Processing

TEACH Grant Program:

TEACH Grant Program Data
Agreement to Serve
Initial and Subsequent Counseling

Pell Grant Program:

Pell Grant Program Data
Administrative Cost Allowance
ESOA, MRR, and POP Questions
Lifetime Eligibility Used (LEU)
Post-Deadline Processing
Verification Status Code Processing

Direct Loan Program:

Direct Loan Program Data
COD Options for
Direct Loan Participation Requests
Master Promissory Notes (Electronic and Paper)
Direct PLUS Loan Credit Checks/Appeals
Direct PLUS Loan Endorser Application Questions
Direct PLUS Loan Requests
Informed Borrower/Annual Student Loan Acknowledgement
Refunds of Cash
Subsidized Usage Limit Applies (SULA) Escalations