Loan Servicer Contact Information for Student Loan Borrowers

Contact Center

Contact Information

AidVantage

Aidvantage Contact Information
Phone: 1-800-722-1300
International Phone: 001-317-806-0580
Military Servicemember Phone: 1-833-793-2135
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Fax: 1-866-266-0178
International Fax: 001-570-706-8563
Military Servicemember Fax: 1-866-222-0178
Email: Log into Help Center and go to Email Us
Military Servicemember Email: MilitaryBenefits@aidvantage.studentaid.gov
Website with web chat: aidvantage.studentaid.gov

Central Research, Inc. (CRI)

Central Research, Inc. (CRI) Contact Information
Phone: 1-833-355-4311
Military Servicemember Phone: 1-833-355-4306
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Fax: 1-888-462-4163 (deferment, forbearance, repayment plans, or enrollment status changes)
Fax: 1-888-462-4153 (loan discharge, forgiveness, or bankruptcy claims)
Website: cri.studentaid.gov

ECSI Federal Perkins Loan Servicer

ECSI Federal Perkins Loan Servicer Contact Information
Phone: 1-866-313-3797
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday—Friday, 8 a.m.—8 p.m.
Website: efpls.ed.gov

Edfinancial

Edfinancial Contact Information
Phone: 1-855-337-6884
Military Servicemember Phone: 1-800-337-6884 or 1-855-337-6884
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Fax: 1-800-887-6130 or 865-692-6348
Military Servicemember Fax: 1-866-425-2473 or 865-692-6376
Email: Complete and submit the customer care form at customercare.edfinancial.studentaid.gov
Military Servicemember Email: military@edfinancial.studentaid.gov
Website with web chat: edfinancial.studentaid.gov

MOHELA

MOHELA Contact Information
Phone: 1-888-866-4352
International Phone: 636-532-0600
Military Servicemember Phone: 1-855-278-3619
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Fax: 1-866-222-7060
International Fax: 636-787-2790
Military Servicemember Email: MilitaryVIP@mohela.studentaid.gov
Website: mohela.studentaid.gov (Note: borrowers may continue to access www.mohela.com through summer 2024, while MOHELA’s website address changes from “.com” to “.gov”)

Nelnet

Nelnet Contact Information
Phone: 1-888-486-4722
International Phone: 303-696-3625
Military Servicemember Phone: 1-855-324-4027
TDD/TTY users call 711
Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Fax: 1-877-402-5816
Email: Log in to your account to email us
Website with web chat: nelnet.studentaid.gov