Loan Servicer Contact Information for Student Loan Borrowers

Phone: 1-800-722-1300

International Phone: 001-317-806-0580

Military Servicemember Phone: 1-833-793-2135

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.

Fax: 1-866-266-0178

International Fax: 001-570-706-8563

Military Servicemember Fax: 1-866-222-0178

Email: Log into Help Center and go to Email Us

Military Servicemember Email: MilitaryBenefits@aidvantage.studentaid.gov

Website with web chat: aidvantage.studentaid.gov

Phone: 1-833-355-4311

Military Servicemember Phone: 1-833-355-4306

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.

Fax: 1-888-462-4163 (deferment, forbearance, repayment plans, or enrollment status changes)

Fax: 1-888-462-4153 (loan discharge, forgiveness, or bankruptcy claims)

Website: cri.studentaid.gov

Phone: 1-866-313-3797

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday—Friday, 8 a.m.—8 p.m.

Website: efpls.ed.gov

Phone: 1-855-337-6884

Military Servicemember Phone: 1-800-337-6884 or 1-855-337-6884

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.

Fax: 1-800-887-6130 or 865-692-6348

Military Servicemember Fax: 1-866-425-2473 or 865-692-6376

Email: Complete and submit the customer care form at customercare.edfinancial.studentaid.gov

Military Servicemember Email: military@edfinancial.studentaid.gov

Website with web chat: edfinancial.studentaid.gov

Phone: 1-888-866-4352

International Phone: 636-532-0600

Military Servicemember Phone: 1-855-278-3619

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.

Fax: 1-866-222-7060

International Fax: 636-787-2790

Military Servicemember Email: MilitaryVIP@mohela.studentaid.gov

Website: mohela.studentaid.gov (Note: borrowers may continue to access www.mohela.com through summer 2024, while MOHELA’s website address changes from “.com” to “.gov”)

Phone: 1-888-486-4722

International Phone: 303-696-3625

Military Servicemember Phone: 1-855-324-4027

TDD/TTY users call 711

Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.

Fax: 1-877-402-5816

Email: Log in to your account to email us

Website with web chat: nelnet.studentaid.gov