Loan Servicer Contact Information for Schools

Contact Center	Contact Information
Aidvantage	Aidvantage Contact Information Website: aidvantage.studentaid.gov/financial-aid-offices) Email: collegeserv@Aidvantage.com Fax: 1-866-266-0178 Phone: 1-888-272-4665 Hours of Operation, Eastern Time: Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
Central Research, Inc. (CRI)	Central Research, Inc. (CRI) Website: cri.studentaid.gov Email: CSServices@CRI.Studentaid.gov Fax: 1-888-462-4163 (deferment, forbearance, repayment plans, or enrollment status changes) Fax: 1-888-462-4153 (loan discharge, forgiveness, or bankruptcy claims) Phone: 1-833-355-4311 Hours of Operation, Eastern Time: Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
ECSI Federal Perkins Loan Servicer	ECSI Federal Perkins Loan Servicer Contact Information Email: clientsupport@efpls.ed.gov Fax: 1-844-365-8103 Phone: 1-866-313-4130 Hours of Operation, Eastern Time: Monday—Friday 8 a.m.—8 p.m.
Edfinancial	HESC/Edfinancial Contact Information Website: edfinancial.studentaid.gov/contact Email: Schools@Edfinancial.com Fax: 865-692-6378 Phone: 1-855-845-1001 Hours of Operation, Eastern Time: Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m.
MOHELA	MOHELA Contact Information Website: schools.mohela.com Email: schoolrelations@mohela.com Fax: 1-866-222-7060 Phone: 1-888-866-4353 Hours of Operation, Eastern Time: Monday—Friday 9 a.m.—6 p.m.
Nelnet	Nelnet Contact Information Website: nelnet.studentaid.gov/content/knowledgecenter Email: ssc@nelnet.net Fax: 1-888-274-9876 Phone: 1-866-463-5638 Hours of Operation, Eastern Time: Monday- Friday 9 a.m. -5 p.m.