Financial Institution Oversight Service

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

Call the appropriate Financial Institution Oversight Service (FIOS) division for information regarding audit resolution, guaranty agencies, lending institutions, and servicers participating in the Department of Education Federal Family Education Loan (FFEL) Program.

FIOS – Northern Division

Alaska, American Samoa, Arizona, California, Colorado, Guam, Hawaii, Idaho, Illinois, Indiana, Michigan Micronesia, Minnesota, Montana, Nevada, North Dakota, Northern Mariana Islands, Ohio, Oregon, Republic of Palau, South Dakota, Utah, Washington, Wisconsin, and Wyoming.

FIOS – Northern Division Contact Information
Main: 312-730-1500
Fax:  312-730-1503

FIOS – Southern Division

Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.

FIOS – Southern Division Contact Information
Main: 214-661-9520
Fax:  214-661-9581

FIOS – Eastern Division

Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Pennsylvania, District of Columbia, Puerto Rico, Virgin Islands, Virginia, and West Virginia.

FIOS – Eastern Division Contact Information
Main: 646-428-3770
Fax:  646-428-3773

FIOS – Audit Resolution

FIOS – Audit Resolution Contact Information
Bronsdon Thompson: 202-377-3747
Kenyetta Gunther: 202-377-3421
Padreus Pratter: 202-377-3953