Call the appropriate Financial Institution Oversight Service (FIOS) division for information regarding audit resolution, guaranty agencies, lending institutions, and servicers participating in the Department of Education Federal Family Education Loan (FFEL) Program.
FIOS – Northern Division
Alaska, American Samoa, Arizona, California, Colorado, Guam, Hawaii, Idaho, Illinois, Indiana, Michigan Micronesia, Minnesota, Montana, Nevada, North Dakota, Northern Mariana Islands, Ohio, Oregon, Republic of Palau, South Dakota, Utah, Washington, Wisconsin, and Wyoming.
- FIOS – Northern Division Contact Information
- Main: 312-730-1500
- Fax: 312-730-1503
FIOS – Southern Division
Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.
- FIOS – Southern Division Contact Information
- Main: 214-661-9520
- Fax: 214-661-9581
FIOS – Eastern Division
Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Pennsylvania, District of Columbia, Puerto Rico, Virgin Islands, Virginia, and West Virginia.
- FIOS – Eastern Division Contact Information
- Main: 646-428-3770
- Fax: 646-428-3773
FIOS – Audit Resolution
- FIOS – Audit Resolution Contact Information
- Bronsdon Thompson: 202-377-3747
- Kenyetta Gunther: 202-377-3421
- Padreus Pratter: 202-377-3953