Federal Student Aid Offices

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

To jump to another "Contact Information" section, please click Service Center for Schools or Service Center for Students.

Contact Center

Contact Information

Conferences

General Conference information can be found here. Questions or feedback related to the FSA conferences can be directed to the Conferences Service Center.

Default Prevention Assistance

For questions related to default prevention.

Phone: Click on “More” for detailed contact information

Experimental Sites Initiative

Schools that participate as experimental sites test the outcomes of modifying specific components of the laws and regulations governing the awarding of Title IV aid. The Department of Education uses the results of these experiments to guide regulatory policy changes and propose legislative changes that will enhance program integrity, improve student outcomes, and reduce administrative burden.

Questions about how schools can participate as experimental sites should be directed here.

Information about previous and current experiments is available at http://experimentalsites.ed.gov.

Remaining questions should be directed to the following email address: ExperimentalSites@ed.gov.

Financial Institution Oversight Service

Call the appropriate Financial Institution Oversight Service (FIOS) division for information regarding audit resolution, guaranty agencies, lending institutions, and servicers participating in the Department of Education Federal Family Education Loan (FFEL) Program.

Phone: By Region

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Operations Performance Division

For questions related to school cohort default rates and appeals/adjustments/challenges to default rate data. Questions about lender and guaranty agency default rates and data corrections to default rate data can also be addressed.

School Default Rates – Operations Performance Division calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data.

School Default Rates Contact Information
Phone: 202-377-4259 (Calls responded to within 24-48 hours)
Email: fsa.schools.default.management@ed.gov
Website: Default Management Topic

Lender and Guaranty Agency Default Rates – Operations Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.

Lender and Guaranty Agency Default Rates Contact Information
Phone: 202-377-3053 (Calls responded to within 24-48 hours)
Website: https://www2.ed.gov/offices/OSFAP/defaultmanagement/lga.html

School Participation Division

Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.

Phone: By Region

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