Federal Student Aid Offices

Default Prevention Assistance

^{For questions related to default prevention.}

Phone: Click on “More” for detailed contact information

Experimental Sites Initiative

^{Schools that participate as experimental sites test the outcomes of modifying specific components of the laws and regulations governing the awarding of Title IV aid. The Department of Education uses the results of these experiments to guide regulatory policy changes and propose legislative changes that will enhance program integrity, improve student outcomes, and reduce administrative burden.}

^{Questions about how schools can participate as experimental sites should be directed to ExperimentalSites@ed.gov.}

Information about previous and current experiments is available at http://experimentalsites.ed.gov.

Remaining questions should be directed to the following email address: ExperimentalSites@ed.gov.

Financial Institution Oversight Service

^{Call the appropriate Financial Institution Oversight Service (FIOS) division for information regarding audit resolution, guaranty agencies, lending institutions, and servicers participating in the Department of Education Federal Family Education Loan (FFEL) Program.}

Phone: By Region

Click on “More” for detailed contact information

FSA Conferences

^{General information related to the FSA Conference can be found here. Questions or feedback related to the FSA Conference can be directed to the FSA conferences email.}

Phone: 202-377-3633

Email: fsaconferences@ed.gov

Website: http://fsaconferences.ed.gov/index.html

Operations Performance Division

^{For questions related to school cohort default rates and appeals/adjustments/challenges to default rate data. Questions about lender and guaranty agency default rates and data corrections to default rate data can also be addressed.}

School Default Rates – Operations Performance Division calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data.

Lender and Guaranty Agency Default Rates – Operations Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.

School Participation Division

^{Information and guidance on audit resolution, financial analysis, program reviews, technical assistance, and school and program eligibility/recertification.}

Phone: By Region

Click on “More” for detailed contact information