Available Systems & Services

Reference the following batch and online services for information on the various services available for enrollment. Note: The services available for enrollment will depend on the type of organization. Navigate to FSA Service Information for further information on the number of SAIG Mailboxes per Institution for each service.

System/Service Type

System/Service Name

What Does It Do?

How do I Learn About It?

Batch

FAFSA Processing System (FPS)

The FPS manages the application and eligibility determination portion of the federal student aid process. It gathers information from applicants via the Free Application for Federal Student Aid (FAFSA) form, applies computerized edits and calculations to determine the student’s eligibility, and communicates the results to the student, schools, state agencies, third-party servicers, and other federal computer systems.

For questions related to Financial Aid Processing, please visit https://fafsa.partnerportal.ed.gov/. Please contact the FPS Helpdesk at (800-330-5947) or support@fps.ed.gov

Online

FAFSA Partner Portal (FPP)

The FAFSA Partner Portal is a web tool that financial aid administrators use to view student information and make corrections to students’ processed information.

For questions related to Financial Aid Processing, please visit https://fafsa.partnerportal.ed.gov/. Please contact the FPS Helpdesk at (800-330-5947) or support@fps.ed.gov

Batch

Federal Pell Grant Services

All participants in the Federal Pell Grant (Pell Grant) Program, the Iraq and Afghanistan Service Grant Program, and the Teacher Education Assistance for College and Higher Education (TEACH) Grant Program must transmit origination and disbursement data over the SAIG to the Common Origination and Disbursement (COD) system. To enroll for these services, complete the steps outlined in System Enrollment Information.

For more information, please visit Grants: https://fsapartners.ed.gov/knowledge-center/topics/grant-and-direct-loan-cod-processing-information/grants

Batch

Federal Direct Loan (Direct Loan) Program

The Common Origination and Disbursement (COD) System enables Direct Loan origination, disbursement, and other required reporting information to be exchanged electronically through the SAIG. You can also request COD Online access for this service. To enroll for these services, complete the steps outlined in System Enrollment Information.

For more information, please visit Direct Loans: https://fsapartners.ed.gov/knowledge-center/topics/grant-and-direct-loan-cod-processing-information/direct-loans

Online

COD Online Service

The Common Origination and Disbursement (COD) System enables users to perform a variety of functions related to student, award, and disbursement data for Grant Services (Federal Pell Grant, Iraq and Afghanistan Service Grant and the Teacher Education Assistance for College and Higher Education (TEACH) Grant programs), Federal Direct Loans and Fiscal Operations and Application to Participate (FISAP) for the Campus-Based Programs which are the Federal Work Study (FWS), Federal Supplemental Educational Opportunity Grant (FSEOG), and Federal Perkins Loan. To enroll for these services, complete the steps outlined in System Enrollment Information.

A COD User utilizes the Common Record in XML format to submit Pell Grant, TEACH Grant, and/or Direct Loan origination and disbursement data to the COD System. COD Participants may submit data to the COD system through batch processing of Common Record documents over the Student Aid Internet Gateway (SAIG) or through manual entry of Common Record data using the COD web site. Users should refer to the annual COD Technical Reference for record layouts and detail processes. Assistance is also available at https://cod.ed.gov/cod/ContactUs.

Online/Batch

National Student Loan Data System (NSLDS)

NSLDS is a national database that collects and maintains individual student data for all Title IV, HEA student loan borrowers, and grant recipients. All institutions that participate in the Title IV, HEA student financial aid programs must have at least one SAIG Mailbox for NSLDS services that includes the online Enrollment Reporting (formerly SSCR) function for updating student enrollment and Gainful Employment (GE) data, Transfer Student Monitoring (TSM), overpayment update, and batch services for the electronic Cohort Default Rate (eCDR) and Gainful Employment rates. You can also request online NSLDS access to view and update Title IV, HEA loan, enrollment history information, data, and view federal grants.

To enroll an Administrator with a SAIG Mailbox for these services, complete the steps outlined in System Enrollment Information.

For questions related to NSLDS functions such as student eligibility, overpayments, loan history, and enrollment reporting, contact the NSLDS Customer Support Center at 1-800-999-8219. You can also contact Customer Support by email at nslds@ed.gov.

Batch

Total and Permanent Disability (TPD) Program

For borrowers who receive a TPD discharge based on a certification from an authorized medical professional or a qualifying Social Security Administration disability determination, the regulations require monitoring for receipt of new Direct Loans or TEACH Grants for a period of three years after the date the TPD discharge is granted. Borrowers who receive a new Direct Loan or TEACH Grant during the three-year post-discharge monitoring period are returned to active servicing status. The following entities must follow the steps outlined in the System Enrollment Information page to enroll:

  • Postsecondary Educational Institutions and Institutional Third-Party Servicers
  • FFELP GAs or GA Servicers and Federal Loan Servicers that want to enroll for this service
  • FFELP Lenders and Lender Servicers that want to enroll for this service

To learn more about the Total and Permanent Disability Discharge, consult the following: https://studentaid.gov/manage-loans/forgiveness-cancellation/disability-discharge

Online

Electronic Cohort Default Rate (eCDR) Appeals

The eCDR Appeals application is a web-based application that allows schools to submit Incorrect Data Challenges (IDC), Uncorrected Data Adjustment (UDA), New Data Adjustment (NDA), and Loan Servicing Appeals (LSA) during the cohort default rate appeal cycles.

To learn more about eCDR Appeals, consult the following: https://ecdrappeals.ed.gov/ecdra/index.html

Online

eZ-Audit

eZ-Audit is a web application that provides schools and entities with a paperless, single point of submission for compliance audits and financial statement audits.

To learn more about eZ-Audit, consult the following: https://ezaudit.ed.gov/EZWebApp/common/login.jsp

Online

Digital Customer Care (DCC) Customer Relationship Management (CRM) Online

The DCC CRM Online (formerly known as ECS Online) enhances customer outcomes by simplifying interactions for students, parents, and borrowers with FSA's programs and services. It offers online access for receiving, tracking, resolving, and storing complaints, reports of suspicious activity, and requests for loan forgiveness based on borrower defense to repayment, directly from customers.

Federal Loan Servicers interested in enrolling for this service must complete the steps outlined in System Enrollment Information.